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Frequently Asked Questions (FAQ)


How much is postage?

My tracking code doesn't work.


How do I find what I'm looking for?

How do I know if an item is in stock?

How do I know when an item will be back in stock?


How should I wash my item?

What size should I order?


I've forgotten my password.


I'm experiencing problems entering my payment details.

What payment methods can I use?

Do you accept other currencies?


When will my order arrive?

An item I bought is now cheaper, can I have a refund?

The price of an item has recently gone up; can I pay the lower price?


I want to return an item, how do I do this?

What should I do if an item doesn't fit?

The product I ordered is damaged.


What is your VAT policy?

How will my details be used?

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